topic Re: Subscription End Date in Get Support

Subscription End Date

RSP93 — Sun, 03 Dec 2023 18:14:17 GMT

Hello Everyone

My current subscription is showing Nov 15th to Dec 15th. Is Dec 15th included in my current month or is that the day my next subscription starts? Or would my next subscription start on Dec 16th?

Re: Subscription End Date

Andy85 — Fri, 01 Dec 2023 02:29:31 GMT

Hi @RSP93 ,

Yes, your subscription is November 15 - December 14 inclusively 🙂

Your new cycle will begin on December 15

Re: Subscription End Date

JoyLuck — Fri, 01 Dec 2023 02:18:49 GMT

@RSP93

Sometimes the dates are misleading. To be sure go into self service and look at payment history. See the date you paid for your plan in November and that will be day 1. Count 30 days and the 31st day will be your renewal date. Put your cc on autopay and you will never have to worry.

Re: Subscription End Date

RSP93 — Fri, 01 Dec 2023 02:24:29 GMT

When I go into my payments tab it says payment due on Dec 15th so I’m assuming the 14th is my last day

Re: Subscription End Date

softech — Fri, 01 Dec 2023 02:31:52 GMT

@Andy85 wrote:
Hi @RSP93 ,
Yes, your subscription is November 15 - December 15 inclusively 🙂
Your new cycle will begin on December 16

@Andy85

Not true.. PM is running on 30 days cycle, if it is inclusive, it would be 31 days

If it shows Nov 15 to Dec 15, the plan will ends right at Dec 15 00:00 ET, So, technically Dec 14 is the last day and PM will charge credit card shortly after Dec 15 00:00 ET. if automatic payment is enabled If subscribers manually top up account, they will have to load the fund on or before Dec 14 to avoid interruption

Re: Subscription End Date

Andy85 — Fri, 01 Dec 2023 02:31:58 GMT

Hi @RSP93,

The Public Mobile plans are 30 day cycles. So Nov 15 to Dec 14 are 30 days inclusively. The month of November ends on the 30th. During your next cycle, your 30 day plan will be from Dec 15 to Jan 13 since December ends on the 31st.

Re: Subscription End Date

Andy85 — Fri, 01 Dec 2023 02:33:23 GMT

Lol, I caught mistake. I edited it during the moment you comment. Thank you just the same @softech for the clarifications.

Re: Subscription End Date

HALIMACS — Fri, 01 Dec 2023 02:34:54 GMT

Real time editing there by @Andy85 beat ya to the correction @softech

🙂

Re: Subscription End Date

softech — Fri, 01 Dec 2023 02:36:12 GMT

@HALIMACS wrote:
Real time editing there by @Andy85 beat ya to the correction @softech
🙂

@HALIMACS

that's why I quoted the original post. LoL

Re: Subscription End Date

HALIMACS — Fri, 01 Dec 2023 02:37:22 GMT

Noticed 😉

Re: Subscription End Date

Andy85 — Fri, 01 Dec 2023 02:47:59 GMT

@softech Fair game! lol