topic Payment method in Get Support

Payment method

Bolu — Thu, 30 Nov 2023 21:26:27 GMT

How can i remove my credit card?

Re: Payment method

Handy1 — Thu, 30 Nov 2023 21:27:39 GMT

@Bolu Only support can remove your credit card info

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Payment method

HALIMACS — Thu, 30 Nov 2023 22:24:45 GMT

@Bolu

are you looking to finalize services here, or just prevent the account from automatically renewing on renewal?

If you remove the payment card, of course, you know the account will suspend at the end of the 30 day cycle.

in that case, you’ll need to make a manual payment and load it into your available funds prior to renewal to ensure continuation of service – if that’s what you want.

Re: Payment method

Andy85 — Fri, 01 Dec 2023 03:00:48 GMT

Hi @Bolu

If you want to completely remove your credit card, you will need to make a request to customer service. Note that by doing that, you will be unable to fund your account via that current card unless you re-add it after.

Here is the link to submit a ticket to customer service:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Please be sure to explain the issue to them. They will respond to you in your community inbox to check it from time to time. Due to high volumes, the delays for your ticket can be 24-48 hours.