topic Re: ACTIVE MY NEW ESIM in Get Support

ACTIVE MY NEW ESIM

QUOCBAO — Thu, 30 Nov 2023 22:37:08 GMT

Hello,

I have switched my number xxxxxxxxxxxx from Roger to Public Mobile. But Roger informed me that my phone number still in their system and they charged me. I purchased Public mobile esim and downloaded app, subcribtion, confirmed to switched to Public mobile.

Please help to check

Re: ACTIVE MY NEW ESIM

Handy1 — Thu, 30 Nov 2023 21:24:57 GMT

@QUOCBAO Did you not leave Roger’s SIM card in phone to reply YES to the confirmation text to port ? No worries I’ll send you the porting team number private message and they can re trigger the port request for you

Re: ACTIVE MY NEW ESIM

TheSterlinger — Thu, 30 Nov 2023 21:35:57 GMT

Please keep in mind this is a public community and refrain from putting any personal information such as phone numbers, email addresses and more. Please edit it and remove your phone number. To do so click the arrow and press edit.

Re: ACTIVE MY NEW ESIM

QUOCBAO — Thu, 30 Nov 2023 22:37:08 GMT

Thanks for your advice. I am trying to edit by click on arrow in my message but I don't see Edit. Could you please show where the arrow. thanks

Re: ACTIVE MY NEW ESIM

Handy1 — Thu, 30 Nov 2023 22:40:59 GMT

No worries @QUOCBAO @computergeek541 already took care of it for you and edited it out 🙂

Re: ACTIVE MY NEW ESIM

QUOCBAO — Thu, 30 Nov 2023 22:42:20 GMT

Thanks