topic Account Balance in Get Support

Account Balance

Naj1 — Thu, 30 Nov 2023 22:35:21 GMT

I currently have $60 of funds in my account after redeeming rewards. What happens to these funds if I port my number to another carrier?

Re: Account Balance

Dunkman — Thu, 30 Nov 2023 21:14:18 GMT

@Naj1

If you port to another carrier, unfortunately, you will lose whatever is left in your available funds.

Re: Account Balance

Naj1 — Thu, 30 Nov 2023 21:17:14 GMT

Thank you for prompt response. If I switch carriers mid billing cycle, am I refunded partially?

Re: Account Balance

Handy1 — Thu, 30 Nov 2023 21:26:53 GMT

@Naj1 No PM it pre paid and no pro rating , best to use up your available funds before you port out . Otherwise it’s use it or lose it

Re: Account Balance

Naj1 — Thu, 30 Nov 2023 21:54:01 GMT

Thanks again. Is there an option to port out and keep my plan with PM (get assigned another number)?

Re: Account Balance

Dunkman — Thu, 30 Nov 2023 22:42:29 GMT

@Naj1

@Naj1 wrote:
Thanks again. Is there an option to port out and keep my plan with PM (get assigned another number)?

Unfortunately, Public will not allow that. Once you port out, your account will be immediately closed. Public mobile will not re-assign a new number for the old account.

Public mobile does not pro-rate plans if you leave early. Since prepaid.