topic Re: Reward is Missing in Get Support

Reward is Missing

mindy20 — Thu, 30 Nov 2023 19:13:02 GMT

Hello,

I refer someone to PM on November 27, yes, the day the system is down. Even I write down my referral code in her registration. After three days, today is November 30, I want to get my $1 back and she doesn't have $10 bonus in her account. I opened a ticket to @CS_Agent and provide my friend's name and phone number and previous Fido account number . But I got response as below. The system is down the entire day and drives everyone crazy and inconvenient. They are supposed to get the rewards back the customer due to the system issue. Looking at the response, it looks like I am begging the @CS_Agent to give my reward back. I mean, I didn't do anything wrong. It's the system's fault. Why I get punishment? It doesn't make any sense to me.

I wonder if I can get help beside the @J_PM , @CS_Agent @CS_Comms . Can I get help from the PM Facebook or twitter, whatever social media.

Re: Reward is Missing

JoyLuck — Thu, 30 Nov 2023 19:02:58 GMT

@mindy20

You need your friend to contact an agent with your referral code they used and your phone number.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Reward is Missing

hTideGnow — Thu, 30 Nov 2023 19:04:45 GMT

HI @mindy20

the proper way would really be the one who just joined to open ticket with PM agent

I think you can help, they might want to ask more question about your friend's account, possibly the acocunt number as well. But you can try. please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Reward is Missing

Andy85 — Fri, 01 Dec 2023 04:05:39 GMT

Don't worry @mindy20! She's still in time to submit a ticket with the necessary referral code using this link below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437