topic Re: Porting issue in Get Support

Porting issue

Breannem11 — Thu, 30 Nov 2023 22:45:59 GMT

I purchased a new plan from public mobile and had to port my number over from Telus to Public Mobile, and got an eSim for public mobile. I followed the porting instructions, received the port request from Telus and hit "yes". After this, my phone disconnected from the wifi and I never received a confirmation text from public mobile that my number was ported. My ported number shows up in my account info, and I can receive phone calls, but I can't receive any. I also tried putting my Telus SIM card back in but it is no longer connected to any signal... please help!

Re: Porting issue

BKNS27 — Thu, 30 Nov 2023 17:40:13 GMT

@Breannem11

Sounds like you did everything correctly so try rebooting your phone by powering off then back on and see if that helps.

If not, unfortunately it could be a provisional/backend issue with your SIM and need a CS_Agent to help you complete your porting.

I will pm you the Porting Deposit number.

Re: Porting issue

hairbag1 — Thu, 30 Nov 2023 17:40:22 GMT

@Breannem11

check the little envelop icon on top right side of page...I sent you the number to call for port assistance.

Re: Porting issue

AK32 — Thu, 30 Nov 2023 17:49:55 GMT

I would suggest contacting a CS Agent via private message. When i ported, i just used the account number (no IMEI) and it finished in a couple hours. Just a heads up it may take a few days to hear back from customer service, ive had a message open for 2 days and still waiting.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Porting issue

Breannem11 — Thu, 30 Nov 2023 17:43:54 GMT

Thank you all so much for the help. I will call the number 🙂

Re: Porting issue

Breannem11 — Thu, 30 Nov 2023 17:51:21 GMT

@CS_Agent

Re: Porting issue

computergeek541 — Thu, 30 Nov 2023 22:47:34 GMT

@Breannem11 wrote:
@CS_Agent

Tagging CS_Agent is a message here isnt' a private message. Customer supprort agents don't usually monitor the message forum. You'll need to use the link that was proivded earlier to send a private message.

Re: Porting issue

Breannem11 — Thu, 30 Nov 2023 22:54:37 GMT

Thank you. I had also messaged them privately, but tagged them as well. I will note this for the future.