topic Re: no service in Get Support

no service

AJMad — Thu, 30 Nov 2023 16:18:42 GMT

I have no service, can't make/receive calls or use data/text. called my line from another number there is a message saying something about US roaming - I am not in the US - is there a system issue?

Re: no service

Annoyed123 — Thu, 30 Nov 2023 16:21:39 GMT

Same here.

Re: no service

Handy1 — Thu, 30 Nov 2023 16:22:43 GMT

@AJMad reboot the phone and maybe tr to manually connect to public mobile

Re: no service

AJMad — Thu, 30 Nov 2023 16:23:39 GMT

tried that - have two phone plans and both are having the same issue

Re: no service

Meow — Thu, 30 Nov 2023 16:24:32 GMT

Did you try to force provider as PM? Turn off roaming?

Re: no service

Handy1 — Thu, 30 Nov 2023 16:28:40 GMT

@AJMad check

Outage map in your area:

https://istheservicedowncanada.com/

Re: no service

BKNS27 — Thu, 30 Nov 2023 16:32:24 GMT

@AJMad

It sounds like an outage in your area or you forgot to make a renewal payment for this month.

But check outage map:

https://istheservicedowncanada.com/status/telus/map

Re: no service

AJMad — Thu, 30 Nov 2023 16:33:29 GMT

Re: no service

hairbag1 — Thu, 30 Nov 2023 16:34:55 GMT

@AJMad

there's another similar question from a customer in Timmons....could be a network problem showing up in that area.