topic Re: Wrong reward points obtained for refer-a-friend in Get Support

Wrong reward points obtained for refer-a-friend

SallyHao — Thu, 30 Nov 2023 22:48:35 GMT

Last month, I was still having 11 points as refer-a-friend reward. Over the past week, there were three people who used my referral code and I got three Cha-ching messages. However, today when my new billing cycle starts, I only got 12 points for refer-a-friend. This doesn't make sense. Can a PM agent please help me check what's going on?

Re: Wrong reward points obtained for refer-a-friend

hairbag1 — Thu, 30 Nov 2023 15:56:02 GMT

@SallyHao

Here's a link to message a CSA...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

the little envelop icon on top right side of page will be highlighted when they respond.

ed...sp

Re: Wrong reward points obtained for refer-a-friend

Meow — Thu, 30 Nov 2023 15:55:30 GMT

Try using different browser. Try Incognito/private mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.

Re: Wrong reward points obtained for refer-a-friend

BKNS27 — Thu, 30 Nov 2023 15:56:45 GMT

@SallyHao

It sounds like some of your referral have jumped ship to another carrier. You can check on your account by going to My Rewards >Show Details. It will list all your friends and family’s last 4 digit number.

Re: Wrong reward points obtained for refer-a-friend

SallyHao — Thu, 30 Nov 2023 15:59:06 GMT

Hi, I tried clicking the My Rewards which directed me to the My reward account page. But it doesn't have a section for list of my referees... Where did you find those?

Re: Wrong reward points obtained for refer-a-friend

hTideGnow — Thu, 30 Nov 2023 16:04:24 GMT

@SallyHao wrote:
Hi, I tried clicking the My Rewards which directed me to the My reward account page. But it doesn't have a section for list of my referees... Where did you find those?

HI @SallyHao

this is normal that with Public Points, it will just show the total referral amount and not each phone numbers of our friend.

If you have question with who are on your current list, you need to give the list of your friend to PM to cross check. please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

And remember, if any friend's account is suspended, the amount will reduced by one. But if they resume, the number will be up again

Re: Wrong reward points obtained for refer-a-friend

hairbag1 — Thu, 30 Nov 2023 16:04:30 GMT

@SallyHao wrote:
Hi, I tried clicking the My Rewards which directed me to the My reward account page. But it doesn't have a section for list of my referees... Where did you find those?

Log in to your account / Rewards / Visit My Rewards / under Total Savings you should see Refer a friend...look to the right and click Show Details...there's where you'll see the list.
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