topic Refund request in Get Support

Refund request

IanN — Thu, 30 Nov 2023 14:48:24 GMT

I accidentally bought a 1GB add on thinking it was the USA data add on. It was just for Canada. Is there a way to get a refund? The data is unused.

Sansan — Thu, 30 Nov 2023 14:50:43 GMT

You can message an agent and explain and see if they will refund.

hTideGnow — Thu, 30 Nov 2023 15:00:36 GMT

PM is prepaid and usually do not provide refund

But for issues like this, we saw them able to help. So, please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437