topic Re: SIM card sos in Get Support

SIM card sos

kwabee — Thu, 30 Nov 2023 23:02:48 GMT

Please I'm trying to transfer number from one provider to PM but can't receive text message. And can't active PM SIM card any help please

Re: SIM card sos

BKNS27 — Thu, 30 Nov 2023 09:38:06 GMT

@kwabee

Did reply with YES to the text confirming you are porting over to PM with the old SIM in your phone?

You need to do this to complete the porting process on the PM app.

If you missed replying to the text then you will be partly done. So you need to contact a CS_Agent to complete the porting.

Your old SIM should still work so once the porting is restarted…reply the text.

Agent can be contacted at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: SIM card sos

Justin21 — Thu, 30 Nov 2023 10:34:21 GMT

Like BKNS27 said, have you replied "Yes" to the message confirming that you are porting/ transferring your old number to Public Mobile? Did you receive that message? Assuming you have responded properly to the message, and assuming that you have inserted your Public mobile simcard in the phone, All you have to do is restart the phone. On the other hand if you haven't received that prompt message to port, please restart the phone that has the old sim card inside. That happened to me I was wondering why I wasnt receiving any text message to confirm porting and all I had to do was restart. In short, restart all the phones that you are using while trying to activate your PM sim. (In my case I used two)Hope this helps, speaking from personal experience only. Anyway what steps have you taken so far?

Re: SIM card sos

barrist — Thu, 30 Nov 2023 17:04:09 GMT

For the SOS issue, if you're on iPhone, did you check the "Turn on this Line" option under Settings -> Cellular?