topic Re: Unable to Activation in Get Support

Unable to Activation

Jessie23 — Thu, 30 Nov 2023 23:03:26 GMT

I was able to select yes so my bell service is now canceled and I am unable to get text or calls or data with public mobile any help would be appreciated

Re: Unable to Activation

Gwanzi — Thu, 30 Nov 2023 07:56:46 GMT

What type of SIM card do you choose, physical sim or e-sim, if e-sim, please buy new one to setup, if you are using physical SIM card, I think contacting CS_Agent would be only way

Re: Unable to Activation

Jessie23 — Thu, 30 Nov 2023 07:59:52 GMT

I set up with esim but I also went and bought a physical Sim after esim wasn't working neither of them seem to be working they told me to reset network settings did that and still nothing

Re: Unable to Activation

Hollister — Thu, 30 Nov 2023 08:16:23 GMT

@Jessie23

Is your esim still active or did you do a sim swap in self service with your physical sim? Did you delete your esim? Which sim is active?

Re: Unable to Activation

Jessie23 — Thu, 30 Nov 2023 08:24:41 GMT

The esim should be active but I still have no calling my phone is not showing I have esim so therefore no messages no calling no data nothing but I got a message saying it was all active and whatnot but nothing is working no messages are coming in and no calls can be made nothing so I went and bought a Sim card and that doesn't work either

Re: Unable to Activation

Hollister — Thu, 30 Nov 2023 08:41:03 GMT

@Jessie23

Can you call 1-855-4PUBLIC from another phone …follow the prompts and see if your account is Active?

Re: Unable to Activation

Jessie23 — Thu, 30 Nov 2023 09:14:35 GMT

Got it figured out thank you