topic Re: Pausing account in Get Support

Pausing account

Averyjade — Thu, 30 Nov 2023 01:19:31 GMT

How do I pause my account until I get a new phone, mine broke.

Re: Pausing account

hTideGnow — Thu, 30 Nov 2023 01:22:02 GMT

if you have toruble with 2FA code, click Didn't receive code and select Email to get the code

if that does not help, please submit a ticket with CS Agent here and agent can help to pause it for you
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Pausing account

Handy1 — Thu, 30 Nov 2023 01:22:31 GMT

@Averyjade Yo can turn auto pay off ( subscribe ) just be sure to make payment again before 90 days after your last renewal date

Turn auto subscribe off/on

Or if you know the 4 digit PIN number

*611

Re: Pausing account

softech — Thu, 30 Nov 2023 01:33:48 GMT

@Averyjade

this is exactly how to put the account Lost/Stolen

Login to My Account, go to Profile page, click Report Lost/Stolen Phone and click Put my service on hold
(or use this direct link: https://myaccount.publicmobile.ca/en/account/profile/lost-or-stolen-phone)

If you are unable to login as you don't have a phone to receive the 2FA code: On the screen it is expecting you to enter the code, click Didn't get the code? or Resend code and then choose Send email

Once you got the new phone, login My Account again and Resume service

Re: Pausing account

Andy85 — Thu, 30 Nov 2023 01:33:32 GMT

Hi @Averyjade,

Sorry to hear about your phone. Thankfully you won't have to stress too much about your Public Mobile account while you shop for a new phone. As @Handy1 mentioned, you can pause your subscription for now. Just ensure that you turn on your subscription before the 90-day mark overwise your account will be closed. Essentially, as long as you make a payment within 90 days from your last payment, your account will stay active.

Keep us posted if you have any other questions!

Re: Pausing account

BKNS27 — Thu, 30 Nov 2023 02:06:22 GMT

@Averyjade

Remember to take out the SIM and put in a safe place (in a ziplock bag) until you get a new phone then pop it into your new phone.

Re: Pausing account

computergeek541 — Thu, 30 Nov 2023 08:00:26 GMT