topic Re: Issue Activating Sim with Black Friday Deal in Get Support

Issue Activating Sim with Black Friday Deal

TimTams — Thu, 30 Nov 2023 05:30:55 GMT

Hi PM,
So on Black Friday, I was able to get the $34 - 50gb deal but I chose the option to purchase a physical sim. I just received the sim card today and when I try to active the sim, it takes me through the whole payment process again and I noticed its charging me $10 for another sim. when I try to go back on the page and select link sim. I gives me an error "We encountered an error processing your request (Error Code:XXX). I tried to also put in my credit card details and when I ask me to put the postal code it says the deal is not in available for the province. Keep in mind when I purchased the Black Fridays deal I also saw that it charged my credit card. If I try to put my payment info again will it charge me again? Please help me...

Re: Issue Activating Sim with Black Friday Deal

TimTams — Thu, 30 Nov 2023 05:35:16 GMT

Edit:
- sorry just noticed I said $34 - 50gb, its the $34 - 40gb plan.

Re: Issue Activating Sim with Black Friday Deal

Hollister — Thu, 30 Nov 2023 05:46:22 GMT

@TimTams

you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.

During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:

Monday to Sunday: 9 AM to 10 PM EST

Keep an eye on the envelope icon in top right hand corner for a reply from the agent.

Re: Issue Activating Sim with Black Friday Deal

rainyyu — Thu, 30 Nov 2023 06:31:25 GMT

you can activate by your app and transfer your old number to public very quickly

Re: Issue Activating Sim with Black Friday Deal

TimTams — Thu, 30 Nov 2023 06:33:38 GMT

Hey Rainyyu,

I tried logging into the mobile app and it just takes me back to "select a plan" and the black friday deal is gone. So it doesnt work anymore 😕

Re: Issue Activating Sim with Black Friday Deal

Phil_Adelphus — Thu, 30 Nov 2023 10:38:44 GMT

@TimTams If you haven't already, contact customer service by private message as @Hollister suggested at

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

An agent will reply to your community inbox which is either an envelope icon top right or in Messages which is accessed by tapping/clicking your avatar if you don't see an envelope (depends on device).

Re: Issue Activating Sim with Black Friday Deal

Justin21 — Thu, 30 Nov 2023 10:49:44 GMT

I just checked, unfortunately the 40gb 5g plan is now $45 per month. You should have the deal that you just paid regardless if the promo is over or not. As Hollister said, you should contact PM through the link he gave you or just login thru the PM app, go to "Support", "Submit a ticket"

Re: Issue Activating Sim with Black Friday Deal

TimTams — Thu, 30 Nov 2023 17:48:05 GMT

Thanks all, I have contacted PM and im currently waiting for a response.