topic Re: How can I message cs_agent in Get Support

How can I message cs_agent

Louspitts — Thu, 30 Nov 2023 02:46:53 GMT

Every time I enter cs_agent into the TO part of my message their name doesn’t come up. How can I reach out to them directly?

Re: How can I message cs_agent

hTideGnow — Thu, 30 Nov 2023 02:48:32 GMT

HI @Louspitts

use this link, it will open directly and you don't need to type in the name yourself https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: How can I message cs_agent

Chalupa_Batman — Thu, 30 Nov 2023 03:16:54 GMT

What problems are you having you need a CS Agent?

Re: How can I message cs_agent

Louspitts — Thu, 30 Nov 2023 03:21:13 GMT

I’ve been trying to transfer over from koodo for my wife and I on the Boxing Day $29 10Gb plan but it keeps saying my postal code doesn’t match my card. I’ve tried all of the suggestions like clearing cache, incognito etc but no luck.

Re: How can I message cs_agent

Andy85 — Thu, 30 Nov 2023 03:33:18 GMT

Hi @Louspitts,

Have you had this issue before when paying with this credit card for other purchases? Seems odd but Customer Service will be able to explain the reasoning and what can be done. Hopefully everything gets resolved for you and your wife shortly!