topic Re: can't log in to my son's account in Get Support https://productioncommunity.publicmobile.ca/t5/Get-Support/can-t-log-in-to-my-son-s-account/m-p/1100112#M768726 <P>HI&nbsp;<a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/323907">@marczyslaw</a>&nbsp;</P><P>you can wait an hour and try using Incognito/Private/Secret mode on your browser to request reset password and re-login&nbsp;</P><P>if same,&nbsp;<SPAN>&nbsp;&nbsp;</SPAN><SPAN>please submit a ticket with CS Agent here:</SPAN><BR /><SPAN>&nbsp; &nbsp; &nbsp; &nbsp;</SPAN><A href="https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437" target="_blank" rel="noopener">https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437</A></P> Thu, 30 Nov 2023 02:46:18 GMT hTideGnow 2023-11-30T02:46:18Z can't log in to my son's account https://productioncommunity.publicmobile.ca/t5/Get-Support/can-t-log-in-to-my-son-s-account/m-p/1100111#M768725 <P>can't log in, I keep getting message used locked.&nbsp; tried multiple times, please help</P> Thu, 30 Nov 2023 02:45:24 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/can-t-log-in-to-my-son-s-account/m-p/1100111#M768725 marczyslaw 2023-11-30T02:45:24Z Re: can't log in to my son's account https://productioncommunity.publicmobile.ca/t5/Get-Support/can-t-log-in-to-my-son-s-account/m-p/1100112#M768726 <P>HI&nbsp;<a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/323907">@marczyslaw</a>&nbsp;</P><P>you can wait an hour and try using Incognito/Private/Secret mode on your browser to request reset password and re-login&nbsp;</P><P>if same,&nbsp;<SPAN>&nbsp;&nbsp;</SPAN><SPAN>please submit a ticket with CS Agent here:</SPAN><BR /><SPAN>&nbsp; &nbsp; &nbsp; &nbsp;</SPAN><A href="https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437" target="_blank" rel="noopener">https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437</A></P> Thu, 30 Nov 2023 02:46:18 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/can-t-log-in-to-my-son-s-account/m-p/1100112#M768726 hTideGnow 2023-11-30T02:46:18Z Re: can't log in to my son's account https://productioncommunity.publicmobile.ca/t5/Get-Support/can-t-log-in-to-my-son-s-account/m-p/1100117#M768730 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/323907">@marczyslaw</a>&nbsp;</P><P>Next time you are able to attempt loging in, maybe try resetting the password</P> Thu, 30 Nov 2023 02:51:18 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/can-t-log-in-to-my-son-s-account/m-p/1100117#M768730 sarah3339 2023-11-30T02:51:18Z