topic Re: USA Talk & Text ADD ON. in Get Support

USA Talk & Text ADD ON.

SHANE55 — Wed, 29 Nov 2023 23:15:45 GMT

I purchased an USA Talk and Text. ($15). I wanted it mostly for talking. Talk never did work. My Text did work. How do I get a refund. I tried to submit a ticket. It replied..... wasn't available?

This is very frustrating that you can't get an issue resolved.

Re: USA Talk & Text ADD ON.

hTideGnow — Wed, 29 Nov 2023 23:16:36 GMT

Hi @SHANE55

are you connected to T-Mobile or AT&T?

Try T-Mobile and change network mode to 2G

Re: USA Talk & Text ADD ON.

Meow — Wed, 29 Nov 2023 23:17:16 GMT

If opening a ticket does not work very first time, contact agent directly: send a private message to the CSA - agent by clicking (Ctrl+) Here

Re: USA Talk & Text ADD ON.

softech — Wed, 29 Nov 2023 23:17:34 GMT

@SHANE55

Critical part to US roaming depends on T-Mobile/AT&T coverage and whether you can connect successfully onto either network.

With your voice issue, make sure VoLTE is enabled on the device setting. And if it does not work, try to change the Network to T-Mobile ONLY, and change Preferred Network Type or Network Mode to 2G and see if the calls go through.
Also, you can download VoIP app TextNow as a workaround to make calls and text if you have Wifi or if your roaming has data component and data is working

Re: USA Talk & Text ADD ON.

Phil_Adelphus — Wed, 29 Nov 2023 23:20:48 GMT

@SHANE55 You're back in Canada now? What phone do you have?

Re: USA Talk & Text ADD ON.

ottawa — Thu, 30 Nov 2023 03:56:15 GMT

@SHANE55 re: VoLTE, is your handset on the PM whitelist? You can find it at the bottom of this article. https://publicmobile.ca/en/on/get-help/articles/volte

It isn't clear (to me anyway, but that's not conclusive) whether a VoLTE-capable handset not on this list MIGHT NOT work, or WON'T work in the US with a PM SIM.

If your handset isn't VoLTE capable, it definitely won't work (except in a few rare situations, something to do with a few 2G towers still operating in US). If you think your handset might not be VoLTE capable, you can check with the Mint BYOP (IMEI) checker. It will reject you if you don't have VoLTE capability. https://www.mintmobile.com/byop/

topic Re: USA Talk &amp; Text ADD ON. in Get Support

USA Talk & Text ADD ON.

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topic Re: USA Talk & Text ADD ON. in Get Support