topic Subscription plan in Get Support

Subscription plan

champa1 — Wed, 29 Nov 2023 23:08:51 GMT

My current subscription plan ends on December 12, 2023. What should I do afterwards? Thanks for answering

Champa

Re: Subscription plan

hTideGnow — Wed, 29 Nov 2023 22:53:42 GMT

if you have enabled Autopay then you don't have to do anything. Yes, Autopay is setup by default when you activate

you can login My Account and check. Go to Payment, Manage Subscription and if Subscribed is on, then yes, Autopay is enable and PM will take money from the credit card to renew

Re: Subscription plan

hairbag1 — Wed, 29 Nov 2023 22:55:21 GMT

@champa1

your regular plan will renew as long as you have a valid credit card or debit card registered on you account and set to SUBSCRIBED (Autopay)

added pic

Re: Subscription plan

Meow — Wed, 29 Nov 2023 23:02:42 GMT

If you are on autopay subscription will be auto-renewed.

If you are NOT on autopay your subscription will be suspended (no service) until you pay your bill. After 90 days of no-pay your account will be Deleted!

Re: Subscription plan

Andy85 — Wed, 29 Nov 2023 23:06:43 GMT

Hi @champa1,

If you are happy with your current plan and wish to continue it, you can simply move forward with funding your account. If you what to switch your plan, you can select a new plan and choose the option "Change at renewal".

Regarding payment for the cellphone service, the simplest way to fund your account is to setup an automated payment method, (IE: Credit card, debit card, etc). You can add your information directly onto your account by clicking on Payments --> Manage Payment Method.

Just ensure that your subscription toggle bar is switched on for the service to remain activated.

If you prefer paying a more manual method, you can always buy vouchers at a local retailer and them to your account. You can add the voucher details to your account by clicking Payments --> Redeem Payment Voucher

Re: Subscription plan

ShawnC13 — Wed, 29 Nov 2023 23:04:28 GMT

@champa1 wrote:
My current subscription plan ends on December 12, 2023. What should I do afterwards? Thanks for answering
Champa

That all depends on what you want to do. Do you want your plan to continue? IF so make sure autopay is enabled or that you have the available funds sitting in your account. IF you don't want your service to continue, then make sure autopay is not enabled, remove any credit card information you have. Or simply port your number out BEFORE your plan expires and that will also close your account.