topic Re: Sim card activating in Get Support

Sim card activating

Hlib97 — Wed, 29 Nov 2023 21:57:44 GMT

Hello, I can't activate Sim card. Don't see place for voucher, only credit or debit card.

Re: Sim card activating

hairbag1 — Wed, 29 Nov 2023 21:59:18 GMT

that's correct. You need to use cc or debit for initial activation..then subsequant renewals can be paid with other methods if you wish.

Re: Sim card activating

Meow — Wed, 29 Nov 2023 22:06:21 GMT

You can activate account with credit card only.

Another option (been available in the past) is to ask agent to open account for you and immediately suspend it. THEN you can pay with voucher and start using it.

Talk to agent or open a ticket.

You are talking to customers like yourself. Agents do NOT monitor nor accept requests through this forum.

To Contact CSA-agent: https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Ticket has to be opened through chatbot - https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Just type ‘ticket’ and follow prompts. Having a ticket is preferred way to contact agent as they might respond faster then receiving personal mail.

If opening a ticket does not work very first time, contact agent directly: send a private message to the CSA - agent by clicking (Ctrl+) Here

Agent’s response is usually between 15 and 120 minutes with a ticket. Private messaging might take longer.

Re: Sim card activating

Andy85 — Wed, 29 Nov 2023 22:09:03 GMT

Hi @Hlib97,

Your activation process is funded by credit card or debit. If you already purchased a voucher, it can be used to pay for subsequent payments.

If you cannot activate your SIM card for other reasons beside the payment method, please let us know and we can help you solve that problem!

Re: Sim card activating

Handy1 — Wed, 29 Nov 2023 22:15:28 GMT

@Hlib97 Like to add you can do the activation with a pre paid visa too

Re: Sim card activating

BKNS27 — Wed, 29 Nov 2023 22:20:48 GMT

@Hlib97

When you activate your SIM on the PM app, you require a CC or debit card and once it is created you can use vouchers.

But what you could do is to purchase a reloadable Visa or MC from a supermarket, gas station or pharmacy.