topic Re: Porting issue in Get Support

Porting issue

Dermo — Tue, 28 Nov 2023 23:59:59 GMT

Hi, I’ve been having issues porting my Freedom Mobile number over to Public Mobile. I have already paid for a subscription, responded ‘Yes’ to Freedom’s authorization request, and submitted a ticket for help where I was directed to contact Freedom, who in turn confirmed they had issued a porting request. Can anyone help me out here? I hear there is a phone number where I can get help with porting. Thank you

Re: Porting issue

Andy85 — Wed, 29 Nov 2023 00:04:43 GMT

Hi @Dermo,

I will send you the porting number if you are having issues porting. Check out your inbox for the number because I cannot post phone numbers in a public forum.

Re: Porting issue

Dermo — Wed, 29 Nov 2023 00:26:08 GMT

Hi @Andy85 much appreciated, thank you!

Re: Porting issue

Andy85 — Wed, 29 Nov 2023 00:27:07 GMT

@Dermo You're welcome! Please let us know if you have any further questions!

Re: Porting issue

NewCus — Wed, 29 Nov 2023 20:22:32 GMT

Hello Dermo,

I'm just about to port my phone number from Freedom Mobile to PM. It 's so terrified to see what happened to you, and it might happen to me as well. Can you let me know what the issue was & how you corrected it.

Thanking in advance for your response.

Re: Porting issue

Dermo — Wed, 29 Nov 2023 20:34:52 GMT

Hi @NewCus,

Sure. My issue was that I could not activate my Public Mobile eSIM. I got in touch with Freedom and they confirmed they had issued a porting request to Public Mobile (Telus) but despite this it just never went through even after multiple attempts. It was quite frustrating dealing with Public Mobile's customer service (or lack thereof). I eventually resolved the issue by going into a Telus store and purchasing a physical Public Mobile SIM card. If I were you, that's what I would do to save yourself a major headache. But perhaps the issue was just isolated to my own account. In any case, best of luck!

Re: Porting issue

NewCus — Thu, 30 Nov 2023 00:23:03 GMT

Thanks so much for this. Luckily, I opted for a physical SIM card when subscribed my service. But, you never what happens when I receive my SIM and activate my service.