topic Re: Super quick reply from CS_Agent in Get Support

Super quick reply from CS_Agent

6uv1 — Wed, 29 Nov 2023 11:49:33 GMT

I'd like to throw a digital bouquet to the PM CS_Agents that are scrabbling in the background solving porting issues after a busy Black Friday weekend.

My port from Koodo to PM was still stuck after 3 hours. Neither of the numbers were in service. I submitted a ticket at 2:30am expecting to wake up early to reply to the ticket.

Imagine my surprise when I instantly received a response (no joke, under a minute) that my port was completed and working. (When just 5 minutes previously both numbers were "not in service".)

Made my day.

Thanks Michelle!

Re: Super quick reply from CS_Agent

Sansan — Wed, 29 Nov 2023 12:04:41 GMT

Wow that is excellent 👏

Re: Super quick reply from CS_Agent

Andy85 — Wed, 29 Nov 2023 12:22:29 GMT

@6uv1 that is awesome! Thank you for sharing your story!

Re: Super quick reply from CS_Agent

Jedi1 — Wed, 29 Nov 2023 20:19:27 GMT

I had quick replies this morning also. My son has also been working on getting his number ported and it appears that also happened this morning.