topic Re: Account activation in Get Support

Account activation

loreleyblue — Thu, 30 Nov 2023 00:13:33 GMT

Hi,

I have been trying to get my account activated since Black Friday signed up for the 40GB Data at 5G for $34.

Every time I login to public mobile site it display the option for continue activation even though it had gotten to the point where the app was required. Download the app and continued the process and got as far as step 2 selecting the sim. No matter which option was selected the app returned an error.

Tried contacting cs agent but still waiting for a response. Do I just continue to wait or send another message?

Thanks.

Re: Account activation

hTideGnow — Wed, 29 Nov 2023 19:24:43 GMT

HI @loreleyblue

were you using the PM app? if not, download the app and start subscription from there

if you already using it, try to uninstall and reinstall the app and try

Re: Account activation

loreleyblue — Wed, 29 Nov 2023 19:41:58 GMT

Tried reinstalling the app, now when when i select login nothing happens. The app does not bring up the login screen.

Re: Account activation

TheSterlinger — Wed, 29 Nov 2023 19:58:31 GMT

In this case as you tried reinstalling app then I would say wait for the response for a CS agent.

Re: Account activation

Tmoney — Wed, 29 Nov 2023 21:00:53 GMT

Here is the link for sending a private message to the CS agent if you need it

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437