topic Re: Phone cannot connect to 5g at all in Get Support

Phone cannot connect to 5g at all

BGK — Wed, 29 Nov 2023 18:31:32 GMT

Got a 5g plan two days ago and finally got ported over. After the port was able to 5g network but as time went on, it was flipping back to lte quite often. Now the phone won't connect to 5g at all despite the fact that my settings on my s21 ultra is set to 5g autoconnect. I would like to also speak to a CS agent if someone could provide a link

Please help

Re: Phone cannot connect to 5g at all

BGK — Wed, 29 Nov 2023 18:32:15 GMT

Not sure if this has anything to do with my esim.

Re: Phone cannot connect to 5g at all

Hollister — Wed, 29 Nov 2023 18:33:30 GMT

@BGK

If you do a speed test what are you getting?

Re: Phone cannot connect to 5g at all

hTideGnow — Wed, 29 Nov 2023 18:33:49 GMT

HI @BGK

should have nothing to do with eSIM

try Reset All networks. and check again in different area

Re: Phone cannot connect to 5g at all

BGK — Wed, 29 Nov 2023 18:47:18 GMT

Lte:

Download 50.9

Upload 12.6

When I was able to get 5g connectivity download speeds were nearly 250.

Ive checked speeds from home on lte and there like at 0.4

I've reset my network settings.

Re: Phone cannot connect to 5g at all

Hollister — Wed, 29 Nov 2023 18:51:00 GMT

@BGK

See what an agent has to say.

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Re: Phone cannot connect to 5g at all

XxSimranjeetxX — Wed, 29 Nov 2023 20:05:04 GMT

On this Black Friday, I was on 4G plan for like 3 days, but I was getting 5G connectivity. It is weird. I have Samsung Galaxy S21 plus. And I didn't change anything after switching over to PM. I am not complaining though.

Re: Phone cannot connect to 5g at all

Tmoney — Wed, 29 Nov 2023 20:50:12 GMT

The “4G” (or 5G for that matter) in the plan name is used to refer to the speed of data on the plan. All plans, regardless of the name, will work with the 3G, 4G, and 5G networks... it's honestly a bit if a marketing gimmick, as it just used to refer to the capped speed that the provider sets. In Publics case , 5G is capped at 250mbps, other providers are different..

For example, even on a 3G plan you will connect to a 5G network, but your speed will just be capped at 3mbps by the provider, because of your plan selection.

Google speed test and run it to see your actually speeds.

Re: Phone cannot connect to 5g at all

Tmoney — Wed, 29 Nov 2023 21:07:32 GMT

5G network is quite unreliable to be honest (not just for telus), especially in the sense that it requires you to be in close proximity to a tower or 5G emitter, and it does not cover nearly as much of the landscape as does 4G (LTE).

You could just be in an area which the 5G signal does not penatrate to. Try going to a different area and testing again.

Here is publics coverage map, see if you are in 5g area : https://www.publicmobile.ca/en/bc/coverage