topic Re: Old PM number back in Get Support

Old PM number back

LaChiquita — Wed, 29 Nov 2023 17:58:03 GMT

Good morning everyone,

I'm with public mobile over 4 years now but because the issue, I missed my payment. they cancelled my subscription so I order a new SIM in hope I will be able to get my number back (I have everything tide to it).

But I'm now in never ending circle to try to get mu number back. They only provide me with an option to select new number which I want to avoid.

Someone here has the same experience?

Re: Old PM number back

Phil_Adelphus — Wed, 29 Nov 2023 18:00:03 GMT

@LaChiquita Unless you missed payments for 90 days your original account should still be active. Are you not able to log in with your original email and password?

Re: Old PM number back

Hollister — Wed, 29 Nov 2023 18:01:17 GMT

@LaChiquita

When you missed your payment on renewal date has it been more than 90 days without a payment?

Re: Old PM number back

hTideGnow — Wed, 29 Nov 2023 18:16:26 GMT

HI @LaChiquita

from another phone, call 1-855-4PUBLIC and enter your number. The system will tell you if you can still resume the service to keep the number. However, if it cannot find the number, then you are out of luck, you missed the 90 days