topic Re: No sms or voice calls since porting my number in Get Support

No sms or voice calls since porting my number

BH5 — Wed, 29 Nov 2023 17:57:15 GMT

I recently signed up a new account with PM and ported my number. Since then sms texts and voice calls have not been coming through. PM sent me a message saying that i had entered an incorrect ESN/MEID. I have tried contacting @CS_agents but no one has responded to me yet. Is there another way to get some customer support? Thanks.

Re: No sms or voice calls since porting my number

Hollister — Wed, 29 Nov 2023 18:03:50 GMT

@BH5

I will pm the number of porting team to call. Check mail icon.

Re: No sms or voice calls since porting my number

Phil_Adelphus — Wed, 29 Nov 2023 18:04:22 GMT

@BH5 Did you get a text message from your previous provider asking for your permission to transfer the number, and you replied YES within 90 minutes? Can you call out, is it just incoming you aren't getting? The CS Agents are very busy right now because of Black Friday and their hours are 9 a.m. to 10 p.m. EST. Hopefully you will get a reply soon.

Re: No sms or voice calls since porting my number

BH5 — Wed, 29 Nov 2023 18:30:39 GMT

Thanks i will try calling that phone number.

Re: No sms or voice calls since porting my number

BH5 — Wed, 29 Nov 2023 18:33:12 GMT

Responses to your questions:

- no i did not receive any texts or calls from my previous cell company

- i can call out, but incoming is not working

I will call the porting number that was messaged to me direct by @Hollister