topic Re: Service not working in Get Support

Service not working

Junorelvis85 — Wed, 29 Nov 2023 15:57:27 GMT

…. And because of this issue, when I try to login to my account, I get a message to verify my account and an OTP code sent to the new number which has no service. So I cannot receive the code nor do they provide me with any other option like email to receive the OTP code. So I cannot complete the verification. This is so frustrating

Re: Service not working

Meow — Wed, 29 Nov 2023 16:07:34 GMT

If you did not receive or cannot receive your 2FA code by SMS - Click on: ‘Didn’t get a code’ and you will get more options. Chose email.

Re: Service not working

Junorelvis85 — Wed, 29 Nov 2023 16:24:48 GMT

I tried that and it does not give me any other option

Re: Service not working

Phil_Adelphus — Wed, 29 Nov 2023 17:52:14 GMT

@Junorelvis85 Send a private message to customer service using this link. They'll reply either to your envelope icon top right or, if no envelope icon, tap/click your avatar and check Messages there.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437