topic Re: LET’S COMPLETE YOUR ACTIVATION. in Get Support

LET’S COMPLETE YOUR ACTIVATION.

jj15ca — Thu, 30 Nov 2023 00:26:08 GMT

hi, I am still deciding on what to purchase and even if I want to buy a plan with PM. I was looking around and somehow while looking added a plan to my shopping cart. I can't get rid of it and everytime I sign on now I have to choose between LET’S COMPLETE YOUR ACTIVATION or Return to Logon page.... the later just cycles me around to the same page with the same choices.... I do not want to Activate ... how do I get around this so I can continue to review plans and participate in the Community? Thankyou

Re: LET’S COMPLETE YOUR ACTIVATION.

Meow — Wed, 29 Nov 2023 15:53:38 GMT

I believe last activation step(s) have to be done using PM app.

Re: LET’S COMPLETE YOUR ACTIVATION.

jj15ca — Wed, 29 Nov 2023 15:55:55 GMT

but I do not want to activate anything

Re: LET’S COMPLETE YOUR ACTIVATION.

Phil_Adelphus — Wed, 29 Nov 2023 16:24:12 GMT

@jj15ca As long as you haven't got to the point of being charged for anything, just log straight into the community instead of your PM account. You don't need a phone account to view plans or participate in the community. What to do about the phone account you started I'm not sure. If you don't want to activate then perhaps just ask customer service to cancel it.

Re: LET’S COMPLETE YOUR ACTIVATION.

jj15ca — Wed, 29 Nov 2023 16:59:29 GMT

I do not want to activate anything...just looking to empty my cart and start over...if that....this customer service really stinks ... thank goodness for users solving users issue.... are you all happy with going that route?

Re: LET’S COMPLETE YOUR ACTIVATION.

Phil_Adelphus — Wed, 29 Nov 2023 17:29:55 GMT

@jj15ca As I said, if you don't want to activate then contact customer service to cancel what's in the shopping cart and/or your phone account. You can read this community and look at the plans without even logging in. You only need to be logged in to the community if you want to comment. As far as customer service is concerned, the chatbot is currently broken so to contact an agent you need to send a private message here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

I've only needed them once and they quickly gave me the solution.