topic please help me for Port in problem in Get Support

please help me for Port in problem

Ethan888 — Wed, 29 Nov 2023 15:49:33 GMT

I tried to activate the new SIM card last Saturday morning and port in the old number from the virgin for my son, so far it still doesn't work. I tested it in two phones, both said no sim. It seems the sim card is damaged. so i bought second sim card. please help to fix the problem. please help me asap. it has been 4 days no service for my son.

Re: please help me for Port in problem

hairbag1 — Wed, 29 Nov 2023 15:53:25 GMT

@Ethan888

did you activate a new account on the 1st sim ? If so, now you gotta change the sim if you got a different PM sim...

Re: please help me for Port in problem

Ethan888 — Wed, 29 Nov 2023 15:58:57 GMT

The first sim was not fully activated, phone showed SOS, couldn't receive SMS, so couldn't login his account.

Re: please help me for Port in problem

hairbag1 — Wed, 29 Nov 2023 16:13:13 GMT

@Ethan888

due to the recent Black Friday deals, the Customer Support folks have said they're swamped busy. If you sent them a message on Sunday and haven't heard back, please send 'em another. Watch the little envelop icon on top right side of page will be highlighted when they respond...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437