topic Re: I got double charged and the “submit a ticket” link does not work in Get Support

I got double charged and the “submit a ticket” link does not work

EmmaTran — Wed, 29 Nov 2023 15:06:08 GMT

Hi, as per title, I got double charged, so I contacted them and had the only option to chat with the bot, it sent me a link to submit a ticket but I tried a bunch of times and that link still give me 404 error. I have community account, so really not sure what to do now?!

Re: I got double charged and the “submit a ticket” link does not work

Handy1 — Wed, 29 Nov 2023 15:12:19 GMT

@EmmaTran .first double check credit card that one charge is not just pending , if both charges are posted then please submit ticket with support

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: I got double charged and the “submit a ticket” link does not work

BKNS27 — Wed, 29 Nov 2023 15:32:28 GMT

@EmmaTran

Are you seeing the double charge on the Payment section in your account?

If you are, please note the first amount is your subscription cost (no charge). The second amount is the Top-up for your monthly payment (charge).

Re: I got double charged and the “submit a ticket” link does not work

EmmaTran — Wed, 29 Nov 2023 15:33:48 GMT

Both amount are under posted in my credit card

Re: I got double charged and the “submit a ticket” link does not work

EmmaTran — Wed, 29 Nov 2023 15:34:10 GMT

Both amount are under posted in my credit card. I sent them a message. Thank you!

Re: I got double charged and the “submit a ticket” link does not work

daniel_claway — Wed, 29 Nov 2023 15:34:59 GMT

Same here, I got double charged too. I tried a few times for creating a ticket every day. I was able to submit the ticket for it yesterday.

Still waiting..

Re: I got double charged and the “submit a ticket” link does not work

FS7575 — Wed, 29 Nov 2023 15:35:57 GMT

Similar issue when trying to open a ticket, I was getting the 404 error using the app and mobile browser, seems to work fine from a computer, not sure why that would be.

I too am dealing with Public Mobile over charges, although I have 6 posted charges all for the same dollar amount, be warned the agents are slow to acknowledge the ticket, I assume still overwhelmed from the Black Friday event.