topic Re: Number transfer in Get Support

Number transfer

Emi2 — Thu, 30 Nov 2023 00:28:58 GMT

How do I port my number to a different provider

Re: Number transfer

Handy1 — Wed, 29 Nov 2023 13:23:04 GMT

@Emi2 You have to start the port request with the new provider leaving old providers sim card in the phone so you can reply YES to the confirmation text to port number

Re: Number transfer

Sansan — Wed, 29 Nov 2023 13:27:50 GMT

On your current provider's website or by phone call to them, you start the process to port. Do not throw out or destroy your Sim card. They will message you asking if you are doing this with 90 minutes which you have to confirm. Once you do that, there will be instructions on how to proceed from there to the new provider. Can take a few minutes to hours to complete process.

If you have a physical Sim then with same phone, keeping the Sim card in phone try calling, texting. If doesn't work might have to restart phone a few times. Should be working after.

Re: Number transfer

softech — Wed, 29 Nov 2023 14:14:27 GMT

@Emi2

To port out, you start the process from your new provider

But first, make sure your PM account is currently active and you can receive text without problem. Login to My Account and get the account number from Profile page https://myaccount.publicmobile.ca/en/account/my-profile

While you are at My account, you might want to also disable Pre-Authorized payment just in case.

Go to Payment page, click Manage Subscription, then turn "Subscribed" to off

https://myaccount.publicmobile.ca/en/account/my-payment/manage-subscription

Now activate your new line with your new provider and request to port a number. Provide them PM's account number as the porting information

this is critical: Then still have your PM sim card in the phone, wait for PM to send you a text to confirm your porting request. You need to reply YES within 90 mins

After you replied yes, you can put your new sim card in the phone and wait until you get incoming calls. Once you are getting incoming calls, porting is completed. Your PM account will also be closed at this stage (you will no longer be able to login to PM My Account after)