topic Re: Have an account but can’t login in Get Support

Have an account but can’t login

Pissed-cx — Wed, 29 Nov 2023 10:31:01 GMT

I have an account and subscribed for autopay however now I can’t login to my account.

I have tried resetting my password which it says email is not registered when chosen.

I tried checking my password via phone number which is 100% correct.

Finally somehow I was able to rest password however still it says email and password doesn’t match.

How can I access my account?

softech — Wed, 29 Nov 2023 11:08:08 GMT

try using the app with the password you just reset

If issue persists, please engage support by direct message

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Pissed-cx — Wed, 29 Nov 2023 11:10:41 GMT

I have tried that but that also doesn’t work

softech — Wed, 29 Nov 2023 11:12:15 GMT

@Pissed-cx please message support as advised above then, they will help