topic PUK code in Get Support

PUK code

Ericay — Wed, 29 Nov 2023 08:25:07 GMT

If I have entered more than ten times PUK code? What Happens ? Do I get any notice for this ?

I was going to oversee and I left my sim card to my brother before I left.

He entered three times wrong PIN number and he tried to enter the again and again when it already asked for PUK code. He idn't know that was a different code and he tried too many times. He might entered more than ten times PUK code. If it is in that case what will happen ? and how do I know because I am out of country and still make auto payment monthly. Do I get any notice on my account ? Thanks !.

Re: PUK code

computergeek541 — Wed, 29 Nov 2023 08:48:04 GMT

@Ericay wrote:
If I have entered more than ten times PUK code? What Happens ? Do I get any notice for this ?
I was going to oversee and I left my sim card to my brother before I left.
He entered three times wrong PIN number and he tried to enter the again and again when it already asked for PUK code. He idn't know that was a different code and he tried too many times. He might entered more than ten times PUK code. If it is in that case what will happen ? and how do I know because I am out of country and still make auto payment monthly. Do I get any notice on my account ?

Entering your SIM card's PUK that many times will cause the SIM card to be peramently unsuable and you would need to purhcase a new one.

Re: PUK code

Ericay — Wed, 29 Nov 2023 09:55:02 GMT

How do I know if my sim card to be peramently unsuable ?
If I need purhcase a new one will it carry forward my 4 gigabit data and 500 international call minutes?
those were gifts gave to me by public mobile?

thank you so much !

Erica

Re: PUK code

softech — Wed, 29 Nov 2023 11:17:29 GMT

@Ericay

all your data and bonus will stay with your account even you need a new sim card

And what was the exact error message? Depends on the message, you have to ask the PUK code from different places

If it is a Samsung and if the message is "SIM network PIN blocked. Enter SIM network PUK." ,
call Samsung 1-800-726-7864 for a master unlock code.
The only info you will need to provide is the IMEI and where the phone was purchased

If the message is “PIN unlock key (PUK)” or "Enter PUK Your SIM Card, SIM cannot be accessed" or on an iPhone's status bar showing "Locked SIM"
open message support here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
or use this direct link to open Chatbot ticket: https://urlshortner.tiia.ai/Oyn1L6
**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there.

If the message is "SIM network unlock PIN" or "SIM ME lock code NP" or "SIM not Supported" or on an iPhone's About->Carrier Lock showing "SIM locked"
You have to ask the carrier where you got the phone from for the carrier help unlocking it.
(Sorry, for this particular issue, PM support would not be able to help)

Re: PUK code

Ericay — Wed, 29 Nov 2023 14:40:58 GMT

Thanks for your reply. and those links.

I have got my PUK code from a moderator. My SIM card is unlocked now.

Thank you again