topic Re: Incorrect add on in Get Support https://productioncommunity.publicmobile.ca/t5/Get-Support/Incorrect-add-on/m-p/1099268#M768185 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/354724">@Jerrydsouza</a>&nbsp;</P><P>Ask for a credit to your account.</P><UL><LI><SPAN class="">you can send a private message to our Agents by clicking&nbsp;<A href="https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437" target="_blank" rel="noopener">here</A>. You’ll need to be logged in to your Community account for the link to work.</SPAN></LI></UL><P><SPAN class="">During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:</SPAN></P><UL><LI>Monday to Sunday: 9 AM to 10 PM EST</LI></UL><P>Keep an eye on the envelope icon in top right hand corner for a reply from the agent.</P> Wed, 29 Nov 2023 05:15:50 GMT Hollister 2023-11-29T05:15:50Z Incorrect add on https://productioncommunity.publicmobile.ca/t5/Get-Support/Incorrect-add-on/m-p/1099264#M768182 <P>Hi</P><P>I purchased an incorrect add on. I request a refund as I will not be using it. Thanks</P> Wed, 29 Nov 2023 05:12:09 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Incorrect-add-on/m-p/1099264#M768182 Jerrydsouza 2023-11-29T05:12:09Z Re: Incorrect add on https://productioncommunity.publicmobile.ca/t5/Get-Support/Incorrect-add-on/m-p/1099268#M768185 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/354724">@Jerrydsouza</a>&nbsp;</P><P>Ask for a credit to your account.</P><UL><LI><SPAN class="">you can send a private message to our Agents by clicking&nbsp;<A href="https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437" target="_blank" rel="noopener">here</A>. You’ll need to be logged in to your Community account for the link to work.</SPAN></LI></UL><P><SPAN class="">During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:</SPAN></P><UL><LI>Monday to Sunday: 9 AM to 10 PM EST</LI></UL><P>Keep an eye on the envelope icon in top right hand corner for a reply from the agent.</P> Wed, 29 Nov 2023 05:15:50 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Incorrect-add-on/m-p/1099268#M768185 Hollister 2023-11-29T05:15:50Z