topic Re: My payment option in Get Support

My payment option

Fitzy999 — Wed, 29 Nov 2023 04:32:35 GMT

My payment option always worked and now.i can't pay my bill wtf is wrong with ur system ?

Re: My payment option

Andy85 — Wed, 29 Nov 2023 04:38:31 GMT

What type of error are you getting? Did you recently get a new credit card? Are you still subscribed to a plan? Did you try changing your information several times? If you did, your payment information might be locked for security reasons. You can try again tomorrow.

If it is a more severe matter, please submit a ticket with our customer support team. You can do so by using the following link:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Please be sure to explain the issue to them. They will respond to you in you community inbox to check it from time to time. Due to high volumes, the delays for your ticket can be 24-48 hours.

Re: My payment option

Dubes — Wed, 29 Nov 2023 04:37:07 GMT

Try it using your phone portal because the website has some glitch, I tried using the website it did not work so I resetted my phone application and relogged in then made the payment. This time it did go through.

Re: My payment option

ottawa — Wed, 29 Nov 2023 05:10:57 GMT

@Dubes This sounds like it may be the solution to my problem with my new neo Financial MC. Is it all payments that are declined? I'm trying to pay $100 manually on my account for the neo first-time cashback and neo is saying both that it was suspicious and rejected, and that PM declined it.

...No, on the app too, when I try to pay $88.50+$11.51 HST, I get "Sorry, we're not able to process this request at this time. Please try again later." and I get an email from neo Financial "Suspicious Transaction Blocked" and that it was declined at Public Mobile Online.

Is this likely a problem with PM's payment processing, or with my new neo Financial MC?

Thanks.

Re: My payment option

Dubes — Wed, 29 Nov 2023 05:20:46 GMT

In that case I guess it is from one of those card that require physical insertion and pin for them to be activated to be able to be used normally.

Re: My payment option

Gwanzi — Wed, 29 Nov 2023 05:55:53 GMT

i think the most possibility is from your Neo part, perhaps, neo recognize your operation is not a paying action or think it as a money transfer

Re: My payment option

computergeek541 — Wed, 29 Nov 2023 06:13:23 GMT

@Dubes wrote:
In that case I guess it is from one of those card that require physical insertion and pin for them to be activated to be able to be used normally.

Such requirements as PIN needing to be entered for the for purchase only apply to in-store purchases. A card can be activated and used online even if an in-store purchase hasn't first been made.

Re: My payment option

computergeek541 — Wed, 29 Nov 2023 06:15:15 GMT

@Gwanzi wrote:
i think the most possibility is from your Neo part, perhaps, neo recognize your operation is not a paying action or think it as a money transfer

This is a credit card. There's no such thing as thing as a money transfer/cash advance to Public Mobile as such attempts to payment aren't done from the within the Neo Financial account. it's done from the Public Mobile website as a purchase.