topic Re: Legacy PM plan with forgotten login credentials in Get Support

Legacy PM plan with forgotten login credentials

JC24 — Wed, 29 Nov 2023 03:59:04 GMT

Hi all,

My dad has a 6gb/3 month plan from ages ago. He would like to change it to a newer plan. However, he forgot his login credentials and don't even know what email his account is associated with. How does one go about recovering this information?

Thanks.

Re: Legacy PM plan with forgotten login credentials

Hollister — Wed, 29 Nov 2023 04:00:16 GMT

@JC24

you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.

During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:

Monday to Sunday: 9 AM to 10 PM EST

Keep an eye on the envelope icon in top right hand corner for a reply from the agent.

Re: Legacy PM plan with forgotten login credentials

Andy85 — Wed, 29 Nov 2023 04:27:54 GMT

Hi @JC24,

If your father tried too many times to attempt his password, he might be locked out. He will have to wait about 1 hour for his account to unlock. I would then suggest that he clears his cache in his browser settings and try using an incognito web browser.

He can attempt to retrieve his login details by selecting "Forgot Email or Password". This might help him get back his details.

If you have tried all this and it is still unsuccessful, please submit a ticket with our customer support team. You can do so by using the following link:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Please be sure to explain the issue to them. They will respond to you in you community inbox to check it from time o time. Due to high volumes, the delays for your ticket can be 24-48 hours.

Re: Legacy PM plan with forgotten login credentials

JC24 — Wed, 29 Nov 2023 15:22:02 GMT

Thanks all, my parents ended up finding out the account and it has been resolved.