topic Re: Paid for data but not working in Get Support

Paid for data but not working

Jess34 — Wed, 29 Nov 2023 03:51:01 GMT

Twice i paid for 1 gb of data. It shows my payment went through but in my add ons it os not showing up. I cannot contact anyone and the chat tell me to get a ticket but i continue getting an error message. Im almost ready to cancel public mobile

Re: Paid for data but not working

Hollister — Wed, 29 Nov 2023 03:59:18 GMT

@Jess34

Have you tried clearing your browser cache and opening a new browser window in incognito/ private mode?

Re: Paid for data but not working

Sansan — Wed, 29 Nov 2023 12:31:02 GMT

@Jess34 did you have any success? Did you follow the instructions provided by @Hollister ?

If still stuck please submit a ticket at the link provided.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437