topic Re: Call forwarding in Get Support

Call forwarding

RCharles — Wed, 29 Nov 2023 03:01:29 GMT

Unable to turn on any call forwarding on my phone.

Any solutions?

Re: Call forwarding

PHenry — Wed, 29 Nov 2023 03:03:36 GMT

It's been working just fine for mine. What exact steps are you taking to do so? What type of phone do you have?

Re: Call forwarding

Hollister — Wed, 29 Nov 2023 03:04:21 GMT

@RCharles

Did you follow these instructions.

https://www.publicmobile.ca/en/bc/get-help/articles/call-forwarding

Re: Call forwarding

RCharles — Wed, 29 Nov 2023 03:08:19 GMT

Samsung galaxy S9+ (SM-G965W)

I have tried entering *004*number# and also gone into call forwarding settings in my phone app and none will work. Keep getting failed errors.

Re: Call forwarding

PHenry — Wed, 29 Nov 2023 03:10:48 GMT

@RCharles wrote:
Samsung galaxy S9+ (SM-G965W)
I have tried entering *004*number# and also gone into call forwarding settings in my phone app and none will work. Keep getting failed errors.

So you've gotten to the below stage in your phone's settings, and when you attempt to enter a phone number and save it for either of the options here, you get an error? What is the specific error you get?

Re: Call forwarding

Hollister — Wed, 29 Nov 2023 03:11:19 GMT

@RCharles

Try the Unconditional forwarding to see if that works?

Re: Call forwarding

RCharles — Wed, 29 Nov 2023 03:13:29 GMT

Failed to read data

Something went wrong. Check your sim card or network connection, then try again.

SSim card ifs fien, network is fine can call and text normarlly.

Re: Call forwarding

RCharles — Wed, 29 Nov 2023 03:15:12 GMT

yes tried that also

Re: Call forwarding

PHenry — Wed, 29 Nov 2023 03:16:22 GMT

@RCharles wrote:
Failed to read data
Something went wrong. Check your sim card or network connection, then try again.
SSim card ifs fien, network is fine can call and text normarlly.

Are you using a physical SIM card or an e-SIM?

If it's a physical SIM, do you have another phone you can test the SIM in?

Re: Call forwarding

RCharles — Wed, 29 Nov 2023 03:43:35 GMT

Physical sim and it is working. I can text and make calls

Re: Call forwarding

GeraldVMS — Mon, 18 Dec 2023 12:10:20 GMT

Just dealt with this - Was using YouMail till it broke in the spring. Never bothered to start looking into it till the past month or so. I kept getting the mmi error with my 4g plan. Sunday I renewed onto a 5g plan and it works now.
I tried going through the customer agent - with the generic responses that I had already found in the forums and help pages. Tried to change phone to 3g, 2g, 4g, volte, etc.

If anybody else can confirm that they are on a 4g plan vs a 5g plan and if it works when switching to a 5g plan. Am using a Ulefone as well - not generally a 'supported' device.