topic Re: black friday deal until Nov 28, urgent, offer does not appear in my account in Get Support

black friday deal until Nov 28, urgent, offer does not appear in my account

Whiner23 — Wed, 29 Nov 2023 02:06:25 GMT

I see that the Black Friday Deal is on until Nov 28,

40GB for $34 | 5G speed | subscribe now

I go to subscribe now and then it asks me to login to my account and the offer is not available to me.

Please help me asap as the offer ends today.

Re: black friday deal until Nov 28, urgent, offer does not appear in my account

Andy85 — Wed, 29 Nov 2023 02:08:18 GMT

Hi @Whiner23,

Unfortunately, we discovered that Public Mobile remove their Black Friday deals in the middle of the day rather than waiting until midnight. I guess we'll have to wait until Boxing day.

Re: black friday deal until Nov 28, urgent, offer does not appear in my account

Handy1 — Wed, 29 Nov 2023 02:09:13 GMT

@Whiner23 Sorry seems that the plan was pulled already earlier today unfortunately

Re: black friday deal until Nov 28, urgent, offer does not appear in my account

mojorising — Wed, 29 Nov 2023 02:09:36 GMT

It seems like PM pulled the plug a bit early on these deals. It may have been to the overwhelming response that they got from these promotions that caused havoc on site latency and a backlog with the CS Agents responding in a timely manner to messages. Who knows.

Re: black friday deal until Nov 28, urgent, offer does not appear in my account

Handy1 — Wed, 29 Nov 2023 02:10:43 GMT

@Whiner23 Koodo still has 50GB for $34 4G plan right now

Re: black friday deal until Nov 28, urgent, offer does not appear in my account

Andy85 — Wed, 29 Nov 2023 02:11:35 GMT

Re: black friday deal until Nov 28, urgent, offer does not appear in my account

PHenry — Wed, 29 Nov 2023 02:11:35 GMT

Sorry, as others have said — this deal is no longer available, as of earlier today (Nov. 28).

Re: black friday deal until Nov 28, urgent, offer does not appear in my account

esjliv — Wed, 29 Nov 2023 02:14:08 GMT

@Whiner23 - none of us here are public mobile representatives. We are customers and/or members like you here.

If the offer is removed, link the announcement in a ticket to CS_Agent and see what they say.

EDIT here is the annoucement: https://productioncommunity.publicmobile.ca/t5/Announcements/Black-Friday-Deals-Are-Here-Until-Nov-28-5G-40GB-for-34-a-month/td-p/1089862

Are you an existing customer? If so, many offers are available to only new customers.

Re: black friday deal until Nov 28, urgent, offer does not appear in my account

PHenry — Wed, 29 Nov 2023 02:30:02 GMT

Just an FYI if you're interested in Koodo's comparable deal which is still available — they do NOT offer the unlimited data feature that Public Mobile's offer had.

Re: black friday deal until Nov 28, urgent, offer does not appear in my account

Whiner23 — Wed, 29 Nov 2023 02:35:35 GMT

But they did not remove the announcement.

Re: black friday deal until Nov 28, urgent, offer does not appear in my account

Whiner23 — Wed, 29 Nov 2023 02:37:02 GMT

But they did not advise their customers.

Re: black friday deal until Nov 28, urgent, offer does not appear in my account

Whiner23 — Wed, 29 Nov 2023 02:37:38 GMT

I am not impressed.

Re: black friday deal until Nov 28, urgent, offer does not appear in my account

Whiner23 — Wed, 29 Nov 2023 02:39:01 GMT

Sorry, I thought I was replying to others and did not mean to send you 3 messages.

Re: black friday deal until Nov 28, urgent, offer does not appear in my account

Whiner23 — Wed, 29 Nov 2023 02:40:42 GMT

Yes, I am an existing customer. The offer was in my account yesterday.

Re: black friday deal until Nov 28, urgent, offer does not appear in my account

Whiner23 — Wed, 29 Nov 2023 02:47:42 GMT

Yes, I am an existing customer. The offer was in my account last night.

I have messaged CS_Agent. Is that submitting a ticket or do I need to do something else?

Thank you

Re: black friday deal until Nov 28, urgent, offer does not appear in my account

Handy1 — Wed, 29 Nov 2023 02:52:17 GMT

@Whiner23 Yes messaging support is submitting a ticket . Unfortunately I think it’s a waste of time if the offer is no longer on the website then there’s nothing that can be done plan change often and you have to keep an eye on the site for new deals , fingers crossed they bring it back or better for x mas

Re: black friday deal until Nov 28, urgent, offer does not appear in my account

PHenry — Wed, 29 Nov 2023 02:57:56 GMT

@Handy1 wrote:
@Whiner23 Yes messaging support is submitting a ticket . Unfortunately I think it’s a waste of time if the offer is no longer on the website then there’s nothing that can be done plan change often and you have to keep an eye on the site for new deals , fingers crossed they bring it back or better for x mas

He might have a small chance at success since the marketing did say "ending Nov. 28", and it's still Nov. 28. They may be nice and honor the deal as an exception.

But yeah, it's a toss up. It may not even be possible to accommodate it because the offer may have literally been removed from the CS Agents' systems altogether.

Re: black friday deal until Nov 28, urgent, offer does not appear in my account

Whiner23 — Wed, 29 Nov 2023 03:15:39 GMT

Thank you!

Re: black friday deal until Nov 28, urgent, offer does not appear in my account

ottawa — Wed, 29 Nov 2023 03:36:16 GMT

We're probably not impressed either. But in terms of a contract, the offer of the $34 plan did end on Nov 28. 😞

Re: black friday deal until Nov 28, urgent, offer does not appear in my account

computergeek541 — Wed, 29 Nov 2023 07:57:16 GMT

self solution removed