topic Re: 2 Numbers 2 Logins same household in Get Support

2 Numbers 2 Logins same household

cgiord — Wed, 29 Nov 2023 01:59:50 GMT

I have 2 kids = 2 numbers = 2 logins. Is there a way to login into 1 account and have access to both phone numbers? I dont see why I have to have 2 emails address = 2 logins and 2 billings info etc... when they are both under my name and household address. Does anyone know if possible to combine them? Thanks

Re: 2 Numbers 2 Logins same household

mojorising — Wed, 29 Nov 2023 02:01:54 GMT

Unfortunately, at this time it's not possible to combine them into one. Each account has to have it's own unique address.

Re: 2 Numbers 2 Logins same household

Handy1 — Wed, 29 Nov 2023 02:03:40 GMT

@cgiord No sorry each phone line account needs its own email , but you can use the referral code from the first account to use on the second account and save $

Re: 2 Numbers 2 Logins same household

Andy85 — Wed, 29 Nov 2023 02:06:05 GMT

Hi @cgiord,

Unfortunately, Public Mobile requires a unique email address for each phone number. I recommend that you write down each username and password and keep it some place safe. It can be confusing to to keep track of both numbers and payments when the details are stored until 2 different accounts.

Re: 2 Numbers 2 Logins same household

Sansan — Wed, 29 Nov 2023 02:09:43 GMT

@cgiord same issues I have here. I understand how you feel. Hopefully they will change that soon.

Re: 2 Numbers 2 Logins same household

BKNS27 — Wed, 29 Nov 2023 02:19:35 GMT

@cgiord

Adding additional lines to one account are on the more expensive postpaid plans.

PM is a prepaid service so 1 account/1 email.

Re: 2 Numbers 2 Logins same household

computergeek541 — Wed, 29 Nov 2023 08:00:02 GMT

@BKNS27 wrote:
@cgiord
Adding additional lines to one account are on the more expensive postpaid plans.
PM is a prepaid service so 1 account/1 email.

Prepad doesn't mean 1 phone number per account, nor does that in itself that the same e-mail address can't be used for two different accounts. Those are restriction specific to Public Mobile. There are carriers that allow more than one prepaid number to be on the same account.

Re: 2 Numbers 2 Logins same household

BKNS27 — Wed, 29 Nov 2023 15:27:48 GMT

@computergeek541

Thanks, good to know not all prepaid allow additional lines.

My previous Chatr account didn’t allow additional lines…maybe it is only 3rd tier prepaid plans.