topic Re: Activation failed... now what? in Get Support

Activation failed... now what?

StevenMorehouse — Wed, 29 Nov 2023 01:07:52 GMT

There are 6 steps in the activation process. I don't recall what they were, but the 6th was putting in the sim card and my IMEI number and the porting phone number, and hitting Go and waiting 2 minutes.

The 2 minutes went by... and it says "subscription not activated. Something didn't go right".

Ok, I realize what it was. I had the SIM card inserted in my SIM2 slot, and I had activated eSIM, so my SIM2 slot was deactivated. My oops...

but now what? I deactivated eSIM, put the new SIM into slot 1... whatever, doesn't matter because the app goes right to that "subscription not activated" screen (step 6 of 6).

HOW DO I GET BACK TO STEP 1???

Re: Activation failed... now what?

Handy1 — Wed, 29 Nov 2023 01:16:05 GMT

@StevenMorehouse Please submit ticket with support

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Activation failed... now what?

StevenMorehouse — Thu, 30 Nov 2023 07:21:12 GMT

So far, no response 😞