topic Data not working in Get Support

Data not working

Deepi — Wed, 29 Nov 2023 01:06:50 GMT

I just switched to Public with an eSIM and my data is not working…I’ve literally tried everything including changing APN and network restart …what should I do?
I have an iPhone 11 which I assume is compatible for eSIM

Any advice would be appreciated

Re: Data not working

BKNS27 — Wed, 29 Nov 2023 01:12:11 GMT

@Deepi

Do a network reset on your phone.

Re: Data not working

will13am — Wed, 29 Nov 2023 01:13:37 GMT

@Deepi , did you set the e-SIM to active status? Are you able to make and receive calls and text? If nothing is working it is likely a SIM status issue. Network reset generally should allow the phone to auto navigate the APN settings based on the e-SIM information.

Re: Data not working

Deepi — Wed, 29 Nov 2023 01:31:46 GMT

Everything else seems to be in good working order …I’ve done multiple network resets …getting a little frustrated

Re: Data not working

will13am — Wed, 29 Nov 2023 01:35:29 GMT

@Deepi wrote:
Everything else seems to be in good working order …I’ve done multiple network resets …getting a little frustrated

Do you have multiple active SIMs on the phone? I am not totally familiar with the menus on the iPhone. On android, when there is more than 1 SIM card, you need to specify which SIM will be used for talk, text and data. If data is not pointing to the active SIM, it won't work. Check out the menus to see if there is any settings related to this.

Re: Data not working

Deepi — Wed, 29 Nov 2023 01:45:38 GMT

This is the only sim I have and everything is pointed to it, still no luck

Re: Data not working

illy — Wed, 29 Nov 2023 02:59:31 GMT

Whatever you do, do not delete the eSIM because you would need to pay another $5 to get a new one.

Re: Data not working

Deepi — Fri, 01 Dec 2023 03:44:57 GMT

Just an update…I had to go to an Apple service provider to get my data going…they used some software to fix it! All good now!