topic Re: GIVE ME BACK MY SERVICE! in Get Support

GIVE ME BACK MY SERVICE!

durrtyd0u66y — Wed, 29 Nov 2023 06:19:55 GMT

I have already paid 150+++ in vouchers!!!!! I want the 40$ plan for 50gb also THAT I MISSED DUE TO ATROCIOUS SERVICE!!

PM ME FOR THE VOUCHER CODES!

IT HAS BEEN A WEEK TO A MONTH TRYING WITH YOU GUYS!

3 YEAR CHSTOMER HERE!! WOW!

edited by computergeek541: inappropriate language removed

Re: GIVE ME BACK MY SERVICE!

durrtyd0u66y — Wed, 29 Nov 2023 00:00:57 GMT

i have paid 3x $45 vouchers and 1x 25$ voucher and got a new sim!! need service NOW

Re: GIVE ME BACK MY SERVICE!

hairbag1 — Wed, 29 Nov 2023 00:07:27 GMT

@durrtyd0u66y

have you created the required Eversafe account yet ? To get in to your account, you need it. Then you can check the status of your account.

Re: GIVE ME BACK MY SERVICE!

softech — Wed, 29 Nov 2023 00:09:05 GMT

@durrtyd0u66y

Can you login My Account?? was there any error message when you login? You can actually login and resume service there and confirm your funds is there

Just to confirm your account, call 1.855.4PUBLIC and enter 1nfor English and your phone number, can the system find your account

If you are unable to login My Account and resume service, please submit ticket with PM support by direct message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: GIVE ME BACK MY SERVICE!

LitlLdy — Wed, 29 Nov 2023 00:11:19 GMT

@durrtyd0u66y , you’re posting this on a community forum for other customers to read & respond back to you. We are not able to do that for you. Sorry

You can send a message to CS_Agent for help. Using this link

Re: GIVE ME BACK MY SERVICE!

LitlLdy — Wed, 29 Nov 2023 00:13:30 GMT

@softech , when I post the link to contact CS_Agent my message always gets removed now the past few days! Not sure how to share it anymore! It works for you! I was the 1st one to respond here & poof it disappeared! 😞

Re: GIVE ME BACK MY SERVICE!

durrtyd0u66y — Wed, 29 Nov 2023 00:18:57 GMT

i cant even log in to My Account!!! they messed up my life

Re: GIVE ME BACK MY SERVICE!

durrtyd0u66y — Wed, 29 Nov 2023 00:20:01 GMT

cs_agent takes FOREVER to reply!! i have no wifi at my house and have to sit in a mcdonalds to reply!! atrocious!

Re: GIVE ME BACK MY SERVICE!

softech — Wed, 29 Nov 2023 00:36:50 GMT

@LitlLdy it got moved to the unmoderated box?? honest, it is really hard to figure out why and how to fix. I like to post PM bands info. Other can post and mine always got into unmoderated. I just give up and use a screenshot.

And your workaround link above seems fine

Re: GIVE ME BACK MY SERVICE!

LitlLdy — Wed, 29 Nov 2023 00:50:08 GMT

@softech , whoops! Yes, I meant to say it gets moved to the unmoderated section! Something about html & when I think it posts *poof* gone! I do things the same way I always do!

Sorry for asking this on this post! I was frustrated when trying to help!

Re: GIVE ME BACK MY SERVICE!

LitlLdy — Wed, 29 Nov 2023 00:57:26 GMT

@durrtyd0u66y wrote:
cs_agent takes FOREVER to reply!! i have no wifi at my house and have to sit in a mcdonalds to reply!! atrocious!

@durrtyd0u66y , the CS_Agents response time takes longer since the Black Friday deals! I hope it gets back to normal soon! 😞

If I understand you correctly you have been a customer for 3 years now but need to add vouchers, a new SIM Card to your account & change your plan but can’t get into your account to do that?

Re: GIVE ME BACK MY SERVICE!

durrtyd0u66y — Wed, 29 Nov 2023 04:49:04 GMT

they blocked me from logging in! yes! i cannot do anything but talk to @CS_Agent but they NEVER REPLY MORE THAN ONCE TO THE SAME MESSAGE!!! SOOOO I HAVE TO RE VALIDATE WHO I AM EVERY TIME THENNNN THEY DO NOT RESPOND

Re: GIVE ME BACK MY SERVICE!

ottawa — Wed, 29 Nov 2023 05:26:25 GMT

Understand your frustration, but YOU MIGHT WANT TO STOP SHOUTING!!!! all-caps makes text harder to read, and since we're all just fellow customers, a large block of all-caps is usually a signal to move on (sorry).

Re: GIVE ME BACK MY SERVICE!

durrtyd0u66y — Wed, 29 Nov 2023 06:07:01 GMT

okay... it's been over a month though....

Re: GIVE ME BACK MY SERVICE!

durrtyd0u66y — Wed, 29 Nov 2023 06:09:20 GMT

i dialed fhe self help n umber and applied 3x $45 voucher codes and one $25 code.... help? i owed 113 and want a 40$ for 50gb plan. Been atthis for a weeeeeeeeek! just want the black friday deal and to CARRY ON with life!

Re: GIVE ME BACK MY SERVICE!

durrtyd0u66y — Wed, 29 Nov 2023 06:11:25 GMT

STILL get "unauthorized access"when logging into my account. my mum chargebacked her visa. a piece of work stole my phone and charged her card....

Re: GIVE ME BACK MY SERVICE!

durrtyd0u66y — Wed, 29 Nov 2023 06:21:46 GMT

i have to message from a mcdonalds! this is inconvenient! i rely on my cellplan for wifi and to manage my whole life

edited by computergeek541: inappropriate language removed

Re: GIVE ME BACK MY SERVICE!

ottawa — Wed, 29 Nov 2023 06:39:03 GMT

I do understand and I do sympathize, I'm sorry you're going through this. Were you on a $100+HST plan before? How did you owe $113 (serious question, trying to understand where you are)? Did you choose not to pay at some point and the account went inactive? I've done that in the past when I wasn't going to use it, but then to reactivate it was just whatever plan I was on.

I'm assuming you're in ON since you mentioned $113. I will say that if you don't have the BF $40/50GB plan on your account now, it's going to be an uphill battle to get it (BF deals are over, to save you looking it up the ON plans are $45/40GB/30days, $120/120GB/90days, $39/20GB/30days (all Canada-wide), and (Canada-US) $65/60GB/30days and $180/180GB/90days.

Did you mum do a chargeback on this account? That may have shut down the account in itself (not saying she shouldn't, but that's a common response from merchants especially telecom companies).

...I went back and re-read your earlier posts, I see you had a new SIM and some vouchers and were creating a whole new account? You shouldn't have needed to pay more than the 1st month I think.

If you're actually creating a new account, you probably need to use a different email address, but I'm not familiar enough with the current signup process to know where you might get stuck. Maybe someone else has some ideas.

If you are in fact trying to create a brand new PM account with a new SIM and getting a new #, can you describe what you did? I'm also curious what the $113 was about (don't know if it's relevant).

Re: GIVE ME BACK MY SERVICE!

durrtyd0u66y — Wed, 29 Nov 2023 06:51:35 GMT

i had a $55/month plan + discounts. 50gb for 55$

mum chargedback account cos hacker got in

not making new account or number. xxxxxxxxxxxx is me and always will be

i just want 40$ 50gb black friday plan. im in BC

edited by computergeek541: phone number removed

Re: GIVE ME BACK MY SERVICE!

durrtyd0u66y — Wed, 29 Nov 2023 06:41:35 GMT

mcdonalds closes in 19mins...