topic Re: My Account Login in Get Support

My Account Login

KuldipM17 — Tue, 28 Nov 2023 23:48:06 GMT

Hello, I do not recall the email address and password for my account login. Please let me know how I can proceed to login as I need to update my payment info as my credit card has expired. Thanks!

Re: My Account Login

hairbag1 — Tue, 28 Nov 2023 23:52:30 GMT

@KuldipM17

you can get payment vouchers at Shell or Walmart, dial 611 form your phone to add them to your account for renewal. Then deal with email and password later when CSA's are not as busy.

Re: My Account Login

BKNS27 — Wed, 29 Nov 2023 00:00:12 GMT

@KuldipM17

Private message a CS_Agent to help you access your account at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: My Account Login

Andy85 — Wed, 29 Nov 2023 00:02:23 GMT

Hi @KuldipM17,

If you are locked out, You will have to wait about 1 hour for your account to unlock. At that point, you can try to log in again. If it continues to give you issues, clear your cache and try using an incognito web browser.

If you still don't know the login information, you can always select "Forgot Email or Password". This might help.

If you have tried all this and it is still unsuccessful, please submit a ticket with our customer support team. You can do so by using the following link:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Please be sure to explain the issue to them. They will respond to you in you community inbox to check it from time o time. Due to high volumes, the delays for your ticket can be 24-48 hours.