topic Re: US add-on not working in Get Support

US add-on not working

Laffydaffy — Tue, 28 Nov 2023 23:06:30 GMT

I bought a U.S. add-on for $30 but it is not working properly; I can receive texts but I cannot send them, plus I cannot make calls to Canada…. so frustrating! TIA

Re: US add-on not working

Gwanzi — Tue, 28 Nov 2023 23:11:21 GMT

do you turn on roam function?

Re: US add-on not working

BKNS27 — Tue, 28 Nov 2023 23:13:32 GMT

@Laffydaffy

You will need to connect to AT&T or T-Mobile network on your Network Selection for service in the USA. The connect might be better on one network than the other so try both network.

Also go to your Setting and enable Data Roaming.

Re: US add-on not working

hairbag1 — Tue, 28 Nov 2023 23:18:16 GMT

@Laffydaffy

actually sounds to me like you didn't purchase the 15 Day US Roaming add-on successfully. Can you please log in to your account and look in Subscriptions and Add-ons...just to confirm you got the right add-on.

Re: US add-on not working

mehaylatyler — Tue, 28 Nov 2023 23:40:17 GMT

This^^^ I had the same issue, you have to change which network your phone is connecting to, as long as it's AT&T or T-Mobile, you shouldnt have any issues. Make sure your Data Roaming is turned on!

Re: US add-on not working

Laffydaffy — Wed, 29 Nov 2023 06:57:08 GMT

Yes, connected to T-Mobile and data roaming is on. Thanks

Re: US add-on not working

Laffydaffy — Wed, 29 Nov 2023 07:01:22 GMT

I believe I did because I have data, in fact I can tell how much of my add-on data has been used since arriving in Hawaii. It also says I have used zero amount of my available texting, like it’s taunting me!😟

Re: US add-on not working

Laffydaffy — Wed, 29 Nov 2023 07:05:54 GMT

Already did all that 😟

Re: US add-on not working

Laffydaffy — Wed, 29 Nov 2023 07:07:13 GMT

Yes