topic Re: Help in Get Support

Help

Shazey — Tue, 28 Nov 2023 22:53:42 GMT

I want to change my subscription to the one below but when I try, the only option is $45. Help. It says online it ends today.

Re: Help

LitlLdy — Tue, 28 Nov 2023 23:19:44 GMT

@Shazey wrote:
I want to change my subscription to the one below but when I try, the only option is $45. Help. It says online it ends today.

@Shazey , that plan along with a few others was removed today! 😔 I thought they would be available until 11:59pm tonight! I misunderstood the post Black Friday Deals Are Here Until Nov 28

Re: Help

illy — Tue, 28 Nov 2023 22:58:51 GMT

Sadly, looks like they have removed the plan from the website. Good news Boxing Day is coming up, maybe some good deals will drop!

Re: Help

PHenry — Tue, 28 Nov 2023 23:05:20 GMT

Oh dear... you just missed it!

I know it said it was going to end November 28, and I assumed as you did that it was going to be until 11:59 PM because I had told a friend about it too and he was going to sign up, guess not!! ☹️

Re: Help

Gwanzi — Tue, 28 Nov 2023 23:12:52 GMT

sadly, yesterday night, i also found out 29CAD with 10Gb plan

Re: Help

Shazey — Tue, 28 Nov 2023 23:24:14 GMT

I agree. Very frustrating and it is still up. This is very frustrating. My son and I are thinking of looking at other carriers as a result

Re: Help

PHenry — Tue, 28 Nov 2023 23:38:53 GMT

@Shazey wrote:
I agree. Very frustrating and it is still up. This is very frustrating. My son and I are thinking of looking at other carriers as a result

Worth a shot reaching out to Customer Service and asking if they can make an exception, so they can keep you both as customers? Especially since today is still Nov. 28, and all the advertising said "until Nov. 28". I would reach out now, don't wait until tomorrow as you'll have less of a defense.