topic Re: Account access impossible in Get Support

Account access impossible

Prop_ofol — Tue, 28 Nov 2023 22:53:46 GMT

I am sorry to create another question about this topic, but my wife’s solution is nowhere.

Her self service account AND community account is blocked. We tried to :

- try again, try again after 1h, try again after 3 hours, try again after 3 days

- reset password, reset email address

I tried to talk to a moderator with a ticket, link is 99% of time not generating a ticket and the one time I got one, moderator refused to help me because I am not my wife.

i can’t get a ticket with my wife account because we tried all of this with both her community account AND self-service account. Both are sealed like a bunker and help is not available.

Please help!

Re: Account access impossible

Hollister — Tue, 28 Nov 2023 22:58:36 GMT

@Prop_ofol

Try an agent again. Just tell them that these are both your accounts.

you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.

During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:

Monday to Sunday: 9 AM to 10 PM EST

Keep an eye on the envelope icon in top right hand corner for a reply from the agent.

Re: Account access impossible

hairbag1 — Tue, 28 Nov 2023 22:59:35 GMT

@Prop_ofol

other than getting to Customer support, what is the issue you're experiencing ...we can likely help before CSA does. To make payment using your registered credit card, you can dial 611 from her phone to add $$...you will need her pin number though.

Re: Account access impossible

BKNS27 — Tue, 28 Nov 2023 23:06:26 GMT

@Prop_ofol

Just wondering if your wife created a Eversafe ID before trying to login. I am assuming you and your wife are longtime members because agents are not called Moderators for a longtime. They are now called CS_Agent (customer service agent).

If she didn’t create an ID, she can click on Sign Up and use the registered email and password on your account.