topic Made an error in providing IEMI in Get Support

Made an error in providing IEMI

Deepi — Tue, 28 Nov 2023 22:04:13 GMT

I’m trying to transfer over my phone but apparently I made an error with the IEMI number how do I fix that

Re: Made an error in providing IEMI

softech — Tue, 28 Nov 2023 22:08:20 GMT

@Deepi provide them account number instead of IMEI

There is a number to call to talk to live support, they can re-trigger the process for you. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed

Re: Made an error in providing IEMI

AK32 — Tue, 28 Nov 2023 22:19:27 GMT

I would suggest not using IMEI when porting. Use the account number and it should work no problem.

Re: Made an error in providing IEMI

Deepi — Tue, 28 Nov 2023 22:21:13 GMT

Just on hold right now waiting

Re: Made an error in providing IEMI

Deepi — Tue, 28 Nov 2023 22:44:34 GMT

Thank you! Next issue which he couldn’t help me with is that my data is not working any ideas ?

Re: Made an error in providing IEMI

softech — Tue, 28 Nov 2023 22:47:13 GMT

@Deepi what phone do you have?

Data is usually APN problem

Reboot first and Try Reset all networks or Reset Network Settings

If iPhone, update the Carrier Profile

If Android, let us know and I will send you the correct APn settings

Re: Made an error in providing IEMI

Deepi — Tue, 28 Nov 2023 23:40:03 GMT

I have an iPhone …did all the above and still no luck

Re: Made an error in providing IEMI

Deepi — Fri, 01 Dec 2023 03:46:10 GMT

All fixed by Apple service provider in store.