topic Charged twice in Get Support

Charged twice

RobertXue — Wed, 29 Nov 2023 08:12:01 GMT

I switched my subscription and found out that I am being twice now. Sent message to CA_agent and still not getting any response.@CS_Agent

Re: Charged twice

Sansan — Tue, 28 Nov 2023 21:43:16 GMT

How long ago did you send the message? They are probably still behind from the weekend.

Re: Charged twice

statusquo — Tue, 28 Nov 2023 21:44:52 GMT

Hello @RobertXue You are not the only one to say you have been charged more than once lately and now I'm wondering if there is some issue with Public's payment system and it's not simply a second pending charge which sometimes happens with the way credit cards post their charges but then are cleared after a couple of days.

I think customer support reps have been very busy and are probably not getting to all the requests for help since black Friday's big plan deals and problems with customers not being able to login. You can try sending another message if you feel you've waited too long though.

Re: Charged twice

Sansan — Tue, 28 Nov 2023 21:45:02 GMT

Also, did you switch mid cycle or opted to change on renewal date?

Re: Charged twice

Handy1 — Tue, 28 Nov 2023 21:46:06 GMT

@RobertXue You must have changed plan immediately and not set it to change for next renewal and unfortunately PM is pre paid no refunds . That’s why it’s always advised to change plan on renewal

Change plan in 3 easy clicks

Once you find plan you want be sure to (change on renewal )So you don’t lose money on current cycle

Re: Charged twice

statusquo — Tue, 28 Nov 2023 21:49:30 GMT

Yes @Sansan is right that's another possibility I didn't think of if switched plans immediately as Public doesn't do refunds if you change plans without now instead of next renewal @RobertXue

added more for context

Re: Charged twice

RobertXue — Wed, 29 Nov 2023 00:02:12 GMT

Thanks all!

what happened to me was that I registered on Thursday and did not activate it. The when I am about to activate it on Friday and i immediately changed to the new 40G plan.

there was no option for me to pick day to renewal since I believe the system was overwhelmed and I was not even activated when I made the switch. And I had to pay to change the plan.

my card had been charged twice but system only shows 1 payment. And the one I paid on Thursday becomes no where now.

Re: Charged twice

statusquo — Wed, 29 Nov 2023 20:34:15 GMT

If you have been charged twice @RobertXue then you should still be contacting support reps to give you credit for a service that was not activated or provided. I'm not sure if the chatbot is functioning properly yet so try sending a direct private message with this link and see what they suggest for your situation.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437