topic Re: Unable to receive incoming calls post porting number with esim in Get Support

Unable to receive incoming calls post porting number with esim

TimSam — Mon, 27 Nov 2023 01:40:41 GMT

I'm having problems after porting number. I can make calls, send and receive texts, mobile data is ok, however I cannot receive incoming calls.

Also, noticed in my sim status it says "phone number on sim unknown".

If I could please have some help with this issue.

Phone is pixel 6, ported out from Fido, in my account it has my number as the number that I ported out from Fido.

Re: Unable to receive incoming calls post porting number with esim

hTideGnow — Mon, 27 Nov 2023 01:42:37 GMT

Hi @TimSam if you cannot receive calls, the porting was not done. Your inbound text might not be real sms but just iMessage

there is a porting team you can call to confirm porting status. i will message you the phone number. Check your Community inbox

Re: Unable to receive incoming calls post porting number with esim

Handy1 — Mon, 27 Nov 2023 01:44:27 GMT

@TimSam Sounds like the port hasn’t completed . No worries I’ll send you the porting team number private message and give them old providers account number and ignore the IMEI it’s not needed and they can re trigger the port request for you

Re: Unable to receive incoming calls post porting number with esim

maribethdcruz — Mon, 27 Nov 2023 01:45:18 GMT

I have the same issue. I ported mine last night and it’s been more than a day without calls and text messages. When people try to call me, it’s going directly to voice mail. I have already sent a request to the support but there is no response. Someone please help me.

Re: Unable to receive incoming calls post porting number with esim

hTideGnow — Mon, 27 Nov 2023 01:46:43 GMT

HI @maribethdcruz

I will send you the porting team number as well.

Re: Unable to receive incoming calls post porting number with esim

TimSam — Mon, 27 Nov 2023 01:48:28 GMT

Where is this community inbox?

Re: Unable to receive incoming calls post porting number with esim

Handy1 — Mon, 27 Nov 2023 01:49:46 GMT

@TimSam You can use this link to your community in box , or tap your avatar and select messages from drop down menu

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Unable to receive incoming calls post porting number with esim

maribethdcruz — Mon, 27 Nov 2023 01:50:25 GMT

Thank you so much 😊

Re: Unable to receive incoming calls post porting number with esim

Ahndreeah — Mon, 27 Nov 2023 02:03:58 GMT

I'm having the same problem. Can you pm me as well?

Thanks

Re: Unable to receive incoming calls post porting number with esim

Handy1 — Mon, 27 Nov 2023 02:06:50 GMT

@Ahndreeah Sure thing sent

Re: Unable to receive incoming calls post porting number with esim

peternxv — Mon, 27 Nov 2023 02:14:49 GMT

Hi @hTideGnow - can you also send me the porting team number? I received a text saying the porting was not successful because of incorrect ESN/MEID was entered. Supposedly someone was to call me but it's been 5 hours and I have not gotten a call yet. I copied and pasted the IMEI from my iPhone so I'm not sure how I could have messed it up 😞

Re: Unable to receive incoming calls post porting number with esim

hTideGnow — Mon, 27 Nov 2023 02:15:36 GMT

hi @peternxv

sent!

Re: Unable to receive incoming calls post porting number with esim

rev1717 — Mon, 27 Nov 2023 03:08:39 GMT

Hi @Handy1 I have the same porting problem unable to receive text and calls properly can you also send me the number?

Re: Unable to receive incoming calls post porting number with esim

Handy1 — Mon, 27 Nov 2023 03:12:08 GMT

@rev1717 Sure thing sent to your inbox

Re: Unable to receive incoming calls post porting number with esim

mrsblondee — Mon, 27 Nov 2023 04:17:01 GMT

@Handy1 can you please PM me the port support phone number too? My port wasn't successful either >.<

Re: Unable to receive incoming calls post porting number with esim

Handy1 — Mon, 27 Nov 2023 04:19:40 GMT

@mrsblondee Yes , sent to your inbox

Re: Unable to receive incoming calls post porting number with esim

ciretos — Mon, 27 Nov 2023 04:25:47 GMT

@Handy1 Can you send me the number please? I'm having issues with porting as well.

thanks

Re: Unable to receive incoming calls post porting number with esim

Handy1 — Mon, 27 Nov 2023 04:27:09 GMT

Hi @ciretos sent !

Re: Unable to receive incoming calls post porting number with esim

alexpings — Mon, 27 Nov 2023 07:47:54 GMT

Hey there, I'm having issues with this as well. Would you mind messaging me too?

Thank you!

Re: Unable to receive incoming calls post porting number with esim

Handy1 — Mon, 27 Nov 2023 17:02:10 GMT

@alexpings Sent