topic Setting up in Get Support

Setting up

_blondie — Tue, 28 Nov 2023 20:48:31 GMT

It keeps sending a code to a number that can’t be in service yet to verify the identity

Setting up

_blondie — Tue, 28 Nov 2023 20:37:46 GMT

I’m trying to set up the eSIM but the code is going to a number that we can’t access without said code

Re: Setting up

Handy1 — Tue, 28 Nov 2023 20:50:01 GMT

Is there an option for didn’t get code ? If so tap it it should give option to send code to email instead . If still no luck please submit ticket with support

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Setting up

softech — Tue, 28 Nov 2023 20:51:35 GMT

@_blondie was it trying to send to a new number you chose or a number that you have no idea?

Check if your PM sim already setup and able to connect to the Public Mobile network and able to receive the code

If still have trouble with the validation, please message support

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there