topic Re: Still not able to activate in Get Support

Still not able to activate

Kennedyh — Wed, 29 Nov 2023 08:36:09 GMT

I selected esim at checkout and my phone isnt combatible so i bought a sim card. People keep telling me to add it into profile settings but there is no option to in my case. I tried posting a picture but it's to big apparently. I messaged cs yesterday and they have not replied yet.

any other suggestions

Re: Still not able to activate

Phil_Adelphus — Tue, 28 Nov 2023 11:35:03 GMT

@Kennedyh Are you able to see the Profile section of your account? If not, there is a + at the bottom left if using the app, or a > at the bottom left of the account when using a browser. That should give you access to your options.

Re: Still not able to activate

Handy1 — Tue, 28 Nov 2023 11:37:02 GMT

@Kennedyh You cannon cars swap the number in your profile page in your account

SIM SWAPPING profile tabs

Note only do this on lap top or computer/ not mobile device

Re: Still not able to activate

Kennedyh — Tue, 28 Nov 2023 20:30:25 GMT

I tried that and I don't have those options there's no sim card section under phone number I tried to post a picture but it's to big

Re: Still not able to activate

Kennedyh — Tue, 28 Nov 2023 20:39:07 GMT

I don't see the arrow in the app is just this

Re: Still not able to activate

Phil_Adelphus — Tue, 28 Nov 2023 22:02:10 GMT

@Kennedyh Best to contact customer service again, use this link if you didn't have it already

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

I'm assuming they haven't replied yet, make sure to check either the envelope icon top right on this community page or, if there's no envelope icon, click on your avatar and select Messages from the drop down. Is it possible they may have replied there and you didn't see it - there's no indication on the avatar itself that there's a private message in Messages